At Herbify, we are committed to providing a smooth, reliable, and transparent shipping experience for all of our customers. This Shipping Policy explains our order processing times, shipping fees, delivery estimates, tracking information, and other important details related to the delivery of your order.
We understand that timely delivery is an important part of online shopping. Our team works to process orders efficiently and provide customers with clear information throughout the shipping process.
By placing an order through Herbify, you acknowledge and agree to the terms outlined in this Shipping Policy.
Order Processing Time
All orders placed through Herbify go through a processing period before shipment.
Our standard order processing time is:
1–2 Business Days
During this time, we prepare your order, verify payment details, and complete necessary steps before shipping.
Orders are processed during our regular business hours:
Monday – Friday
9:00 AM – 5:00 PM
Orders placed on weekends, public holidays, or after the daily cut-off time may begin processing on the next business day.
Order Cut-Off Time
Our daily order cut-off time is:
5:00 PM
Orders received before 5:00 PM will begin processing according to our standard processing schedule.
Orders placed after 5:00 PM will be processed starting from the next business day.
Shipping Fee
Herbify offers a simple and transparent shipping structure.
Our shipping fee is:
$25 Flat Rate Shipping
The applicable shipping fee will be displayed during checkout before you complete your purchase.
We do not apply unexpected shipping charges after an order has been placed.
Delivery Time
Our estimated delivery timeframe includes both processing and transit time.
The estimated delivery schedule is:
Processing Time: 1–2 Business Days
Transit Time: 4–5 Business Days
Total Estimated Delivery Time: 5–7 Business Days
Delivery times are estimates and may vary depending on the destination, carrier performance, weather conditions, holidays, and other circumstances outside of our control.
Shipping Confirmation and Tracking
Once your order has been shipped, you may receive shipping confirmation details containing tracking information whenever available.
Tracking allows you to monitor the progress of your shipment and receive updates regarding delivery status.
Please allow some time for tracking information to become active after shipment confirmation.
Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout.
Before completing your purchase, please carefully review:
- Full name.
- Shipping address.
- Apartment or unit number (if applicable).
- City, state, and postal code.
- Contact information.
If an incorrect address is provided, please contact us immediately.
Once an order has been processed or shipped, address changes may not be possible.
Herbify is not responsible for:
- Delays caused by incorrect addresses.
- Failed deliveries due to incorrect customer information.
- Additional shipping costs caused by address changes.
- Packages delivered to incorrect addresses provided by the customer.
Delayed Shipments
While we work hard to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control.
Possible causes of delays may include:
- Carrier delays.
- Severe weather conditions.
- Public holidays.
- Transportation issues.
- Incorrect shipping information.
- Unexpected operational delays.
If your order experiences a significant delay, please contact our customer support team and we will assist you with available information.
Lost or Missing Packages
If your tracking information shows that your package has been delivered but you have not received it, please first check:
- Your mailbox.
- Your delivery area.
- With household members.
- With neighbors.
If you are still unable to locate your package, please contact the shipping carrier and our customer support team for assistance.
Herbify will make reasonable efforts to help investigate delivery concerns; however, we cannot guarantee replacement or refund for packages confirmed as delivered by the carrier.
International and Regional Shipping
Shipping availability may vary depending on the destination and current shipping coverage.
Customers will see available shipping options during checkout based on their delivery location.
Delivery times and shipping requirements may differ depending on the destination country or region.
Wrong or Incomplete Addresses
Customers are responsible for ensuring that all shipping information provided during checkout is correct.
If a package is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.
Herbify is not responsible for losses or delays caused by incorrect address information provided by customers.
Order Changes After Purchase
If you need to update your order information, please contact us as soon as possible.
We will attempt to accommodate your request; however, changes cannot be guaranteed once your order has entered processing or shipment preparation.
Contact Information
If you have any questions regarding our Shipping Policy, please contact us:
Business Name: Herbify
Email: support@herbify.shop
Phone: +1 (559) 384-7216
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM
Final Statement
At Herbify, our goal is to make every order experience simple, clear, and reliable. We continuously work to improve our shipping process and provide customers with accurate information from checkout to delivery.
Thank you for choosing Herbify. We appreciate your trust and look forward to serving you.