At Herbify, we respect your privacy and are committed to protecting the personal information of our customers and website visitors. This Privacy Notice explains how we collect, use, protect, and manage your information when you visit our website, browse our products, place an order, or communicate with our customer support team.
We believe transparency is an important part of building trust with our customers. This Privacy Notice explains what information we collect, why we collect it, how we use it, and the choices available to you regarding your personal information.
By using the Herbify website, you agree to the practices described in this Privacy Notice. If you do not agree with any part of this notice, we recommend that you discontinue using our website and services.
Herbify may update this Privacy Notice from time to time to reflect changes in our services, business operations, or legal requirements. Any updates will be posted on this page with the revised information.
Information We Collect
When you visit or shop through our website, we may collect certain information that helps us provide a better shopping experience and improve our services.
The types of information we may collect include:
Personal Information
Personal information is information that can be used to identify you or contact you. This may include:
- Full name
- Email address
- Phone number
- Billing information
- Shipping address
- Order details
- Account information
- Customer service communications
We collect this information only when you voluntarily provide it, such as when you create an account, complete a purchase, contact us, or subscribe to updates.
Payment Information
When you make a purchase, payment information may be collected and processed through secure third-party payment providers.
Herbify does not directly store complete payment card details on our servers. Payment information is handled securely by trusted payment processing providers according to their security standards.
We currently accept:
- Visa
- MasterCard
- American Express
- UnionPay
- Google Pay
How We Use Your Information
The information we collect helps us provide, maintain, and improve our services. We may use your information for the following purposes:
Processing Orders
We use your information to:
- Process and complete your purchases.
- Confirm your orders.
- Provide shipping updates.
- Deliver products to your selected address.
- Handle returns, refunds, and customer support requests.
Customer Support
We may use your contact information to respond to questions, requests, concerns, or issues related to your orders and our services.
Improving Our Website
We may analyze customer interactions and website usage to improve:
- Website performance.
- User experience.
- Product selection.
- Customer service quality.
Communication
With your permission, we may send important updates related to:
- Orders.
- Account information.
- Website changes.
- Promotions or special offers.
You may choose to stop receiving marketing communications at any time by contacting us or using available unsubscribe options.
Information Sharing
Herbify respects your privacy and does not sell, rent, or trade your personal information to third parties for their own marketing purposes.
We may share information only when necessary to provide our services, such as:
Service Providers
We may work with trusted third-party companies that help us operate our business, including:
- Payment processors.
- Shipping providers.
- Website hosting providers.
- Technology service providers.
- Customer support tools.
These companies only receive the information necessary to perform their services and are expected to protect your information.
Legal Requirements
We may disclose personal information if required to do so by law, legal process, government request, or to protect our rights, customers, and business operations.
Cookies and Tracking Technologies
Herbify may use cookies and similar technologies to improve website functionality and provide a better browsing experience.
Cookies are small data files stored on your device that help websites remember information about your visit.
Cookies may help us:
- Remember shopping preferences.
- Improve website performance.
- Understand visitor behavior.
- Provide relevant website features.
You can control or disable cookies through your browser settings. However, disabling cookies may affect certain features of our website.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.
We use appropriate security practices designed to protect customer information, including secure website technology and trusted payment processing methods.
However, no method of electronic transmission or storage is completely guaranteed to be 100% secure. While we work hard to protect your information, we cannot guarantee absolute security.
Data Retention
Herbify keeps personal information only for as long as necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.
When information is no longer required, we take reasonable steps to securely remove or anonymize it.
Your Privacy Rights
Depending on applicable laws, you may have certain rights regarding your personal information.
These rights may include:
- Requesting access to your personal information.
- Requesting correction of inaccurate information.
- Requesting deletion of personal information where applicable.
- Choosing not to receive marketing communications.
- Asking questions about how your information is used.
To make a privacy-related request, please contact our support team using the contact information provided below.
Third-Party Links
Our website may contain links to third-party websites, services, or payment providers.
Herbify is not responsible for the privacy practices, content, or security policies of external websites. We recommend reviewing the privacy notices of any third-party websites you visit.
Children’s Privacy
Herbify does not knowingly collect personal information from children without appropriate permission.
If you believe that a child has provided personal information through our website, please contact us so that we can review and take appropriate action.
Marketing Communications
If you choose to receive promotional communications from Herbify, we may send information about new products, offers, and updates.
You can unsubscribe from marketing messages at any time by following the instructions provided in the communication or contacting our support team.
Changes to This Privacy Notice
We may update this Privacy Notice periodically to reflect changes in our business practices, services, or legal requirements.
When changes are made, the updated version will be published on this page with the revised effective information.
We encourage customers to review this Privacy Notice regularly to stay informed about how we protect personal information.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Notice, please contact us:
Business Name: Herbify
Email: support@herbify.shop
Phone: +1 (559) 384-7216
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM
Thank you for trusting Herbify. We are committed to protecting your privacy and providing a safe, secure, and reliable shopping experience.